Shipping policy
Thank you for shopping with Pleasure Dept. We aim to process and ship every order as quickly and efficiently as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 24 hours after they are placed.
Please note that processing time is separate from shipping transit time. Estimated delivery times begin once your order has been processed and shipped.
Orders placed during weekends, holidays, or periods of unusually high order volume may require additional processing time.
Shipping Options & Delivery Times
We currently offer the following shipping options:
| Shipping Method | Cost | Estimated Transit Time |
|---|
| Standard Shipping | FREE | 7–10 business days |
| Fast Shipping | $6.99 | 5-8 business days |
Delivery estimates are provided in business days and do not include weekends or public holidays.
Shipping times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, severe weather, holidays, peak shipping periods, or other circumstances outside our control.
Shipping Addresses
Please carefully review your shipping information before submitting your order, including your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Email address
- Phone number
If you notice an error after placing your order, contact support@pleasuredept.com as soon as possible.
We will do our best to assist with address corrections before your order is processed or shipped, but we cannot guarantee that changes can be made once processing or shipment has begun.
Pleasure Dept is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.
Shipping Restrictions
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Other U.S. territories, including Guam and the U.S. Virgin Islands
- Military addresses, including APO, FPO, and DPO addresses
- P.O. Boxes due to carrier restrictions
Please provide an eligible physical street address when placing your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the tracking information to update after your package has been handed over to the carrier.
Tracking updates and estimated delivery dates are provided by the carrier and may occasionally be delayed.
Delivered, Missing, or Damaged Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location, including entrances, porches, mailrooms, and other secure areas.
- Ask household members, neighbors, front desk staff, or building management if they accepted the package.
- Review the tracking information for any delivery notes.
- Contact the shipping carrier for additional delivery details.
If you are still unable to locate your package after completing these steps, contact us at support@pleasuredept.com with your order number and tracking information, and we will review the situation with you.
Damaged Packages
If your package arrives damaged, please keep the original packaging and contact support@pleasuredept.com as soon as possible.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged package
- Clear photos of the damaged item, if applicable
Providing this information will help us review and resolve the issue more efficiently.
Order Changes & Cancellations
If you would like to request a change or cancellation, contact support@pleasuredept.com immediately after placing your order.
We will make every reasonable effort to accommodate your request. However, because orders may enter processing quickly, we cannot guarantee changes or cancellations once an order has entered processing or has already shipped.
Once an order has shipped, it can no longer be canceled.
Shipping Delays
We work to ensure that orders arrive within the estimated delivery timeframe, but occasional delays may occur due to circumstances outside our control.
These may include:
- Carrier delays
- Severe weather
- Public holidays
- Peak shopping or shipping seasons
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
We appreciate your patience and understanding if your shipment experiences an unexpected delay.
Contact Us
If you have any questions about your order, shipping status, delivery, or this Shipping Policy, please contact us at:
Email: support@pleasuredept.com